Technology

Flexible Automated Collection System (FACS)

Our FACS system can be customized to meet the individual needs of each client. FACS allows the integration of information from a number of data sources, updating debtor records instantly. Every update is stamped with time, date, and user ID information for additional follow-up when necessary. Within seconds, this system can determine the status of every account on file. FACS systems' modular architecture allows the addition of integrated modules that can be tailored to the needs of our agency at any stage.

Voice Trak

We acknowledge that your reputation is on the line. That's why we use Voice Trak to record 100% of our collection calls. The Voice Trak system eliminates guesswork and concern on your end, while providing us with an invaluable way to monitor the quality of our service. Should an interaction ever need to be retrieved for training or compliance reasons, any recording can be located from an audio file for word-for-word review. Voice Trak is one of the ways we're able to guarantee professionalism and image protection with every contact.

Guaranteed Contacts Monitor (GCM)

GC Monitoring enables the monitoring of any collection call in "real time." It's online system provides a direct connection to our database, minimizing lengthy uploads and downloads and maximizing collection call time. GCM also incorporates Unattended Dialing, which allows personal messages to be left for a debtor without the need for a collector to be present on every contact. Using GCM, Allied is able to increase its contact rate, speeding up the collections process and subsequently, increasing the number of recoveries on your accounts.