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Advantages

PEOPLE

Our employees are second to none.

We place strong values at the forefront of every action we take.  “Do the right thing, 100% of the time” is consistently reinforced across all our locations.

Our employees are extensively trained in official courses from ACA International, effective negotiation and counseling techniques, full compliance, and our state-of-the-art collection software.  All collectors are then part of our ongoing training program to remain at the cutting edge of regulations, negotiating tactics, and client needs.

SPEECH ANALYTICS

Making the most of call recordings.

While recording both inbound and outbound calls are important in the collections industry, it’s what an agency does with these recordings that makes the difference. When choosing a partner for your collections needs, it is imperative that you look at more than just the fees they charge – you want to make sure the tools and techniques they utilize will provide you with the best netback to maximize your bottom line.

Speech analytics is one such tool that makes an impact on the way in which an agency works your accounts. Ensuring your account representatives are using the right language, offering appropriate discounts, and spending the right amount of time on a call is just the tip of the iceberg when it comes to the power of speech analytics!

COMPLIANCE

Protection in a highly regulated industry.

Compliance Officer

Led by our in-house Compliance Officer, our team ensures that we not only protect ourselves, but we protect our clients in the highly regulated collections industry.

Healthcare Compliance

According to security guidelines established by HIPAA (the Health Insurance Portability & Accountability Act), it’s not only covered entities—those who provide treatment, payment, and operations in healthcare—but also their business associates—anyone who handles Protected Health Information (PHI)—who are required to meet national standards for Physical, Administrative, and Technical security of health information. RMP has been in the business of securing and managing sensitive healthcare information for decades and is a proven and established leader in the field. We execute and maintain Business Associates Agreements with all our healthcare clients.

Debt Collection Compliance

The credit and collection cycle demands compliance to a complex set of state and federal regulations including debt collection (FDCPA) and credit reporting (FCRA). RMP’s Compliance Department continually monitors, researches and analyzes federal and state laws and court decisions affecting the credit and collection industry. This knowledge is then worked into our worked into our day to day operations and employee training. And, we also use this knowledge to offer in-depth revenue cycle training for all of our clients.

Telephony Compliance

The Telephone Consumer Protection Act (TCPA) presents a significant obstacle to businesses that collect consumer debts because, among other things, it prohibits them from contacting consumers on their cell phones by automated means without prior express consent. This presents a clear challenge when attempting to contact the majority of Americans who communicate exclusively from a cell phone. You need a partner that invests in the resources to not only stay compliant but communicate with your patients and clients the way they want to communicate.

SECURITY

We treat your data as well as we treat you.

We recognize the importance of securing data – not just our data, but our clients’ as well. That’s why our IT Steering Committee is led by both our Chief Information Officer as well as our Information Security Officer. This team not only ensures that we meet or exceed HIPAA, PCI, and InfoSec best practice standards, but also manages our SSAE 16 / SOC data centers.  Additionally, we utilize an outside disaster recovery vendor to ensure business continuity and uninterrupted service for our clients.  And this just scratches the surface of our in-depth Information Security program.